Welcome to Sylhet Independent Store !

RETURN POLICY

Last updated February 10, 2023


Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within two (2) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at sylhetindependent@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

Sylhet Independent
Attn: Returns
RMA #
Shahapur, Jamalganj,
Sunamganj , Sylhet 3020
Bangladesh

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:
     ●     Conditional Items
     ●     Used Items
     ●     Damaged by customer


For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note
     ●     Sale items are FINAL SALE and cannot be returned.
     ●     When receiving the product, you must open the package and check it in the presence of the courier service agent. Otherwise, no later complaints will be entertained. If possible, make a video while you are opening the package.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

+8801852067442
sylhetindependent@gmail.com